Terms & Conditions | Hanioo - On-Demand Language Interpretation Platform

Welcome to Hanioo. These Terms and Conditions (“Terms”) govern your access and use of our mobile application and web platform (the “Platform”), made available by HONEY UNIVERSAL DIGITAL PRIVATE LIMITED, a company registered under the Companies Act, 2013, having its registered office at No. 184/3, 2nd Floor, Chandamama Building, NSK Salai, Vadapalani, Chennai - 600026. (hereinafter referred to as the “Company”, “we”, “us”, or “our”).

The Platform allows users to book interpretation and language translation services on demand.

By using our Platform, you agree to abide by these Terms. If you do not agree with these Terms, please refrain from using this Platform.

Scope of Services

1.1 Aggregator & Connectivity Platform

Hanioo acts as an aggregator/platform that connects Clients with independent Service Providers for translation and interpretation services, facilitating seamless communication between parties who require professional language assistance across diverse global domains.

1.2 Platform Technology

We do not directly provide interpretation services; instead, we facilitate interaction between clients and independent service providers (interpreters). Through our technological infrastructure (Application), we ensure a user-friendly and reliable booking experience.

1.3 Booking & Real-Time Scheduling

The Platform allows Clients to browse, book, schedule, and securely pay for interpretation services through our system, offering a convenient way to connect with qualified language professionals in real time.

1.4 Rating & Quality Review

The Platform may include additional features such as rating and reviewing interpreters to ensure ongoing quality assurance and transparent service standards.

User Accounts

2.1 Registration Accuracy

To access our services, users must create an account and provide accurate, complete, and up-to-date information during registration and account interactions on the Platform.

2.2 Credential Confidentiality

Users are responsible for maintaining the confidentiality of their account credentials, including usernames, passwords, and access tokens.

2.3 Verification Right

We reserve the right to verify user identities and request supporting documentation to maintain the integrity and trustworthiness of the Platform.

2.4 Termination for Misuse

We may suspend or terminate accounts in cases of fraudulent activity, misrepresentation, abusive behavior, or any other violation of these Terms, ensuring a safe environment for all users.

2.5 Age Requirement (18+)

The Service is not available to individuals under the age of 18. You must not permit anyone under 18 to receive interpretation or translation services from another individual unless they are accompanied by you.

Booking, Payment, and Cancellation

3.1 Interpreter Selection

Clients can browse available interpreters, view verified profiles, and book services based on their specific language needs, schedule availability, and domain expertise levels.

3.2 Razorpay Payment Processing

All payments are securely processed through our trusted payment gateway partner, Razorpay, ensuring safe and reliable transactions. Payment must be made at the time of booking the scheduled services. For security reasons, we do not store any sensitive card or banking information on our servers.

3.3 Displayed Pricing

Clients must adhere to the pricing structure displayed on the Platform, and all payments must be completed before the commencement of services unless otherwise agreed upon.

3.4 Cancellation Policy

Cancellations and refunds are subject to our cancellation policy, which may vary based on factors such as the timing of the cancellation request and the nature of the booking.

3.5 Provider Cancellations

If a Service Provider cancels a confirmed booking, the Client may be eligible for a full refund or an alternative qualified interpreter as an immediate replacement.

Service Provider Responsibilities

4.1 Accurate Profile Info

Service Providers must provide accurate and complete information about their qualifications, certifications, experience, and language expertise.

4.2 Professional Standards

Service Providers are responsible for delivering professional, reliable, impartial, and timely interpretation services to Clients.

4.3 Strict Confidentiality

Service Providers must maintain strict confidentiality and data privacy when handling Client information during sessions.

4.4 Legal & Policy Compliance

Service Providers must comply with applicable laws, industry standards, and Hanioo platform guidelines.

4.5 Quality Enforcement

Hanioo may take appropriate enforcement action if a Service Provider fails to meet required standards or violates these Terms.

User Conduct & Community Guidelines

5.1 Lawful & Ethical Use

Users must use the Platform lawfully and ethically, ensuring respectful interactions with all other users.

5.2 Zero Tolerance Policy

Harassment, abuse, discrimination, intimidation, impersonation, or inappropriate behavior will not be tolerated.

5.3 Interference Prohibition

Users must not misuse the Platform, attempt to interfere with server operation, or engage in harmful activities.

5.4 Confidentiality Protection

Users must not share or distribute confidential information belonging to other users without authorization.

5.5 Account Cooperation

Users must provide accurate information and cooperate with reasonable verification or security procedures.

5.6 Suspension Consequence

Any violation of these guidelines may result in immediate suspension or permanent termination of Platform access.

Liability, Warranties & Disclaimers

6.1 Intermediary Status

Hanioo acts as an intermediary aggregator and is not directly responsible for the specific content, quality, accuracy, or performance of interpretation services rendered by independent Service Providers.

6.2 Service Availability Disclaimer

We do not guarantee 100% uninterrupted availability, error-free operation, or specific translation speed on the Platform.

6.3 Third-Party Information

The Platform may display information provided by third parties. Hanioo does not independently guarantee the completeness or accuracy of third-party content.

6.4 User Selection Responsibility

Users are responsible for evaluating and selecting appropriate interpretation services based on their individual requirements.

6.5 Limitation of Liability

To the maximum extent permitted by applicable law, Hanioo's liability shall be limited strictly to the extent permitted under these Terms.

Privacy and Data Protection

7.1 Privacy Policy Incorporation

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

7.2 Consent to Processing

By using the Platform, you consent to the collection and processing of your personal data in accordance with our Privacy Policy.

7.3 Data Safeguards

We implement industry-standard security measures to protect personal information against unauthorized access, disclosure, or alteration.

7.4 User Security Responsibilities

Users are responsible for providing accurate information and protecting the security of their account credentials.

Read Full Privacy Policy

Amendments & Modifications

8.1 Terms Revision Right

We reserve the right to update, modify, or revise these Terms from time to time to reflect regulatory, operational, or business updates.

8.2 Publication of Changes

Any changes will be published on this page with an updated “Last Updated” date.

8.3 Continued Acceptance

Continued use of the Platform after changes are posted constitutes acceptance of the updated Terms.

8.4 Account Termination

We may suspend or terminate access to the Platform if a user violates these Terms or applicable laws.

8.5 Discontinuation

Users may discontinue use of the Platform at any time, subject to existing booking obligations.

Governing Law & Disputes

9.1 Applicable Indian Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

9.2 Jurisdiction

Any legal disputes arising from these Terms or the use of the Platform shall be subject to the exclusive jurisdiction of the appropriate courts in India.

9.3 Good-Faith Resolution

Where appropriate, the parties may attempt to resolve disputes amicably through good-faith negotiation before pursuing formal legal remedies.

Contact Us

If you have any questions, concerns, or inquiries regarding these Terms and Conditions, please reach out to us:

HONEY UNIVERSAL DIGITAL PRIVATE LIMITED

Registered Office No. 184/3, 2nd Floor, Chandamama Building, NSK Salai, Vadapalani, Chennai - 600026.

Official Email info@hanioo.com

Direct Phone +91 729 900 5577