Privacy Policy | Hanioo - On-Demand Language Interpretation Platform

Welcome to Hanioo. This Privacy Policy (“Policy”) describes how HONEY UNIVERSAL DIGITAL PRIVATE LIMITED, a company registered under the Companies Act, 2013, having its registered office at No. 184/3, 2nd Floor, Chandamama Building, NSK Salai, Vadapalani, Chennai - 600026. (hereinafter referred to as the “Company”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you use the Hanioo mobile application and web platform (the “Platform”).

By using our Platform, you consent to the practices described in this Policy. If you do not agree with this Policy, please do not use the Platform.

Information We Collect

1.1 Personal Information

When you register on Hanioo, we may collect your name, email address, phone number, profile picture, preferred language, location, and other details you provide when creating an account or using our services.

1.2 Payment Information

Secure payment details may be processed through trusted third-party payment providers to complete transactions safely.

1.3 Usage Data

Information about how you interact with the Platform, including features used, device type, browser, IP address, and analytics data.

1.4 Communication Data

Records of your support requests, messages, inquiries, and feedback submitted to our team.

1.5 Interpreter-Specific Data

Professional details such as language proficiency skills, certifications, accreditation documents, and relevant work history for certified interpreters.

How We Use Your Information

2.1 Core Service Delivery

To provide, maintain, optimize, and improve our on-demand interpretation platform and features.

2.2 Smart Matching

To match clients with suitable certified interpreters based on language requirements, domain expertise, and real-time availability.

2.3 Booking & Payments

To process session bookings, manage payment transactions, issue invoices, and administer user accounts.

2.4 Experience Enhancement

To analyze usage trends and continuously improve our software interface, network quality, and user experience.

2.5 Communications

To communicate important updates, security alerts, administrative messages, promotional offers, and service notifications.

2.6 Legal Compliance

To comply with statutory legal obligations and respond to lawful requests from regulatory authorities.

Data Sharing & Disclosure

3.1 Service Partners

We may share necessary details with service providers, accredited interpreters, and business partners solely to facilitate and deliver booked sessions.

3.2 Operational Third Parties

Data may be processed with trusted third parties for payment gateway operations, performance analytics, cloud storage, and customer support infrastructure.

3.3 Legal Disclosures

We may disclose information if required to do so by applicable law, court orders, or governmental regulations.

3.4 No Selling of Personal Data

We do NOT sell, lease, or rent your personal data to third parties for commercial marketing purposes.

Cookies & Tracking

4.1 Analytics & Preferences

We use cookies, session tokens, and similar web technologies to enhance user session experience, remember language preferences, and analyze platform traffic patterns.

4.2 Cookie Controls

You can manage or disable cookies through your browser configuration settings. Please note that disabling essential cookies may impact certain interactive features and performance on the Platform.

Third-Party Services

5.1 External Links

The Platform may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices, security policies, or content of external sites.

5.2 Independent Review

We strongly encourage you to review the privacy policies of any external third-party services before submitting your personal information.

Your Rights

6.1 Access

You have the right to request a copy of the personal data we hold regarding your account.

6.2 Correction

You may request corrections or updates to any inaccurate or incomplete personal information.

6.3 Deletion

You may request erasure of your personal data, subject to legitimate statutory and accounting retention requirements.

6.4 Opt-Out

You may opt out of receiving promotional communications at any time via unsubscribe options or direct contact.

6.5 Data Portability

You may request your data in a structured, machine-readable format where technically feasible.

For privacy requests, contact us at: info@hanioo.com

Children's Privacy

7.1 Age Threshold

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

7.2 Parental Notification

If you become aware that we have collected data from a minor without verified parental consent, please notify us immediately so we can remove the data promptly.

Changes to This Policy

8.1 Periodic Updates

We may revise this Privacy Policy from time to time to reflect operational or regulatory changes. Updated versions will be published here with a revised “Last Updated” date.

8.2 Acceptance of Changes

Your continued use of the Platform after published updates constitutes acceptance of the revised Privacy Policy.

Contact Us

HONEY UNIVERSAL DIGITAL PRIVATE LIMITED

Registered Office No. 184/3, 2nd Floor, Chandamama Building, NSK Salai, Vadapalani, Chennai - 600026.

Official Email info@hanioo.com

Direct Phone +91 729 900 5577